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Deleting an organization

This article explains how to delete your organization in WhatPulse Professional, including the steps involved, what data will be deleted, and important considerations before proceeding.

⚠️ Data deletion is permanent​

Once your data is permanently deleted, it cannot be recovered. This includes:

  • All your keystroke and click statistics
  • Computer and application data
  • Usage history and trends
  • Team/organization information
  • All associated user accounts

This does not include automatically removing the WhatPulse software from your computers. You will need to uninstall the software manually from each device.

Grace period​

We provide a 14-day grace period after you confirm deletion. During this time, you can contact our support team to cancel the deletion process.

Deleting your organization​

Who can delete an organization​

Only organization owners can initiate the deletion process. Organization administrators and regular members cannot delete the organization.

Step-by-step process​

  1. Navigate to organization settings
    • Log into your WhatPulse Pro account, if needed
    • Go to Settings → Organization Settings
    • Scroll down to the "Danger zone" section

danger zone
Screenshot of the "Danger zone" section

  1. Request deletion

    • Click the "Delete organization" button
    • You'll see a confirmation dialog explaining what will be deleted
    • Click the confirmation button to proceed

  2. Check your email

    • We'll send a confirmation email to your registered email address
    • This email contains a secure link that expires for security
    • The email will also show the planned deletion date (14 days from confirmation)

  3. Confirm deletion

    • Click the confirmation link in your email
    • You'll be taken to a confirmation page
    • Click the confirmation button to finalize your request
    • After this step, your organization will be deleted in 14 days

  4. Grace period

    • You have 14 days to change your mind
    • Contact our support team if you want to cancel the deletion
    • Your organization and all data will remain accessible during this period

  5. Final deletion

    • After 14 days, your organization and all associated data will be permanently deleted
    • This process is automated and cannot be undone

What gets deleted​

When the organization is deleted, the following data is permanently removed:

  • Organization Information

    • Organization name and settings
    • All organization-level data

  • User accounts

    • All user accounts associated with the organization
    • Individual user statistics and data
    • Login credentials and preferences

  • Computer and application data

    • All registered computers
    • Application usage statistics
    • Click and keystroke data
    • Network statistics

  • Historical data

    • Usage trends and analytics
    • All historical statistics
    • Generated reports and exports

Canceling a Deletion Request​

If you change your mind before the 14-day grace period ends:

  1. Contact Support
    • Email support@whatpulse.pro
    • Include your organization name and email address
    • Request cancellation of the deletion process

Frequently Asked Questions​

Q: Can I recover my data after deletion? A: No, deletion is permanent. We cannot recover any data once the final deletion process completes.

Q: What happens to my subscription? A: Your subscription will be canceled when the organization is deleted. You won't be charged after the deletion date.

Q: Can I export my data before deletion? A: Yes! We recommend exporting any data you want to keep before initiating the deletion process. Use the export features in your dashboard.

Q: How long does the deletion process take? A: The entire process takes exactly 14 days from when you confirm the deletion via email. The actual deletion happens automatically.

Q: What if I don't receive the confirmation email? A: Check your spam folder first. If you still don't see it, contact support@whatpulse.pro for assistance.

Data Privacy​

We handle your data according to our Privacy Policy and applicable data protection laws. When you delete your organization:

  • All data is permanently removed from our systems
  • Backups containing your data are securely overwritten
  • No personal information is retained after deletion
  • The deletion process is logged for security purposes only

Remember: Deletion is permanent. Make sure you've exported any data you want to keep and that all team members are aware of the deletion before proceeding.