Measuring tool adoption after a rollout
When a logistics tech company moved from a clunky legacy desktop tool to a modern internal app, they used WhatPulse Professional to track real usage and adoption trends across the company.
The challenge
Leah Thompson, IT Systems Manager for a fast-growing logistics tech firm, had just overseen the deployment of a new internal desktop app designed to replace an aging legacy tool used for route planning and dispatch. The rollout had been smooth on paper, but she had no clear way to tell:
- Who was actually using the new app
- Who had silently reverted to the old tool
- And whether the new system was truly driving efficiency
The company had invested nearly $200,000 in the development and training for the new tool, and the leadership team wanted reassurance it was delivering on its promise.
"We couldn't afford to just assume adoption was happening. If people were falling back to the old system, we needed to know — fast." — Leah Thompson
The solution: application-level insights with WhatPulse
Leah deployed WhatPulse Professional across 250 company workstations and configured it to specifically track:
- ✅ Time spent in the legacy app (DispatchPlanner Pro)
- ✅ Time spent in the new app (QuickRoute Desk)
- ✅ Input activity (keyboard and mouse) per app
- ✅ Trends by department and location
The team used tagging and grouping features in WhatPulse to classify both apps under the "Dispatch Workflow" category and segment the data by operational hubs.
The analysis
After just three weeks of usage tracking, the results were revealing:
- 65% of users had fully transitioned to QuickRoute Desk
- 22% were still using DispatchPlanner Pro daily
- 13% were switching back and forth — suggesting uncertainty or lack of training
By filtering usage data by office, Leah identified one particular hub that had the highest fallback rate. When she dug deeper, she discovered that this location had experienced onboarding delays and had missed a key hands-on training session.
The outcome
The IT and training teams launched targeted follow-ups in locations with low adoption. Within six weeks:
- Legacy app usage dropped to under 5%
- Support tickets related to the new app decreased by 40%
- Overall tool engagement in QuickRoute Desk increased by 2.5x
The data from WhatPulse also made it easier to report to leadership:
- Quantifiable success metrics for the rollout
- Evidence to close out the legacy app license
- A model to replicate for future tool launches
"WhatPulse gave us adoption stats we could trust. That made all the difference when reporting back to the exec team. We didn't just say the rollout worked — we proved it." — Leah Thompson
The takeaway
Rolling out a new internal tool is only half the battle — the real question is: are people using it? WhatPulse Professional gave Leah and her team the concrete, per-app usage data they needed to:
- ✅ Track real adoption
- ✅ Uncover blind spots
- ✅ Target training where it mattered
Ready to track real adoption in your organization?